Politique de confidentialité

This Privacy Policy describes how Velani (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our Site, use our Services, or make a purchase from velani.nl (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the “Last Updated” date, and take any other steps required under applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide to us directly through our Services may include:

• Contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Customer support information, including details you share when communicating with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but if you do, some features may not be available or accessible to you.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (such as bank account details, credit or debit card information, billing address) in order to process your payment, fulfil your orders, and deliver the products or services you request, enabling us to perform the contract we have with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Provision of Products and Services. We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and enabling other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In such cases, Shopify processes your information as described in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying advertisements for products or services. This may involve using your personal information to better tailor the Services and advertisements on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in promoting our products, pursuant to Art. 6(1)(f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6(1)(f) GDPR.
• Communication and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use in connection with supporting our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and enhance our Site and Services (including remembering your actions and preferences), to perform analytics, and to gain a better understanding of how users interact with the Services (based on our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and on other websites.

Most browsers automatically accept Cookies by default, but you can adjust your browser settings to delete or refuse Cookies. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services—including certain features and overall functionality—to not work properly or become unavailable. Additionally, blocking Cookies may not fully prevent the way we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. Such circumstances may include:

• With vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping). klantenondersteuning, cloudopslag, afhandeling en verzending).
• With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
• When you instruct, request, or otherwise authorize us to share certain information with third parties—for example, to deliver products to you, or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, as part of our legitimate interests in operating a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category	Categories of Recipients
Identification information such as basic contact details and certain order and account information Commercial information such as order details, shopping activity, and customer support information Internet or other similar network activity, such as usage data Geolocation data such as location determined by an IP address or other technical measures	Vendors and third parties that provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as described below to carry out advertising and marketing activities.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, it is important that you review their privacy and security policies and any other applicable terms. We do not endorse and are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how it may be used by us or others. The inclusion of such links on our Site does not, by itself, imply an endorsement of the content on those platforms or of their owners or operators, unless explicitly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” personal information of individuals under the age of 16 (as those terms are defined under applicable law).

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, data transmitted to us may not be secure in transit. We encourage you not to use unsecure channels when communicating sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or meet other contractual or policy requirements.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute and may only apply under certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right to Access/Know: You may have the right to request access to the personal information we maintain about you, including details on how we use and share your information.
• Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.
• Right to Correction: You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will, depending on your location, automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you—such as your email address or account details—to verify your identity before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept a request from an authorized agent, we require the agent to provide proof of their authority to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have any complaints about how we process your personal information, you may contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may—depending on where you live—have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant supervisory data protection authorities here.

International Users

Please be aware that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by staff and third-party service providers and partners in these countries.

When we transfer your personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact Information:

Phone: +31 6 58837437
Email: contact@velani-label.com
Address: De Nieuwe Erven 3, Cuijk 5431NV, The Netherlands

Support Hours:
Monday to Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.

Company Information:
Company Name: KANO BV
CoC number: 96875550
VAT: NL863712782B01